Troubleshooting

Self-help

First things first: check to see whether it is a known issue.

It is usually a good idea to produce a program execution trace. The trace will contain valuable information. Chances are that you get an aha-experience by looking at the trace.

Reporting bugs

It is usually a good idea to post a problem description to the mailing list first.

Only if you find that the problem you identified has not been reported before, you should create a record in the bug database.

Be prepared to make available additional information (screenshots, program execution trace).